Tshepo Hleza

Facilitated high-quality employee training and development programs, consistently meeting targets and contributing to a skilled workforce through expert content development and coaching.

• Consistently met or exceeded weekly, monthly, and quarterly targets for training and mentoring activities, contributing to high-performance outcomes.
• Developed and revised tailored training content aligned with SAQA unit standards, ensuring industry relevance and facilitating QCTO qualification accreditation.
• Facilitated comprehensive employee training and development programs, fostering a skilled and productive workforce through daily coaching and mentoring.
• Secured essential training resources efficiently, optimizing program delivery and participant engagement.

Managed the comprehensive confirmation and expenditure processes for Discretionary Grants, ensuring compliance, reducing audit findings, and maintaining financial integrity for Service SETA.

• Reduced outstanding Discretionary Grant (DG) Commitment balance by effectively tracing grant recipients and confirming project statuses.
• Achieved a measurable reduction in overall audit findings by implementing robust compliance protocols and monitoring Auditor General's recommendations.
• Managed complex Discretionary Grant claims and commitment confirmations, ensuring strict adherence to accounting policies and statutory requirements.
• Implemented targeted risk management strategies within the Unit, mitigating potential financial and operational exposures.
• Submitted comprehensive weekly reports to Senior Management, providing transparent oversight on DG project statuses and financial performance.

Led a dynamic team in delivering strategic learning and development solutions, securing significant grants, and managing full project lifecycles to drive business growth and enhance workforce competencies.

• Led a team in generating actionable business insights, driving data-informed decisions that significantly improved operational efficiency.
• Secured critical funding by successfully liaising with multiple SETAs for mandatory and discretionary grant submissions, supporting numerous skills development initiatives.
• Developed and implemented a growth strategy that balanced financial gain with enhanced customer satisfaction, adhering to PFMA guidelines.
• Managed the full lifecycle of learning and development projects, from initial phase to successful close-out, ensuring timely and effective delivery.
• Oversaw e-learning content and the Learning Management System (LMS), significantly enhancing digital learning accessibility and effectiveness for clients.

Oversaw the full project lifecycle, from scoping to delivery, serving as the primary client liaison and ensuring all deliverables met stringent requirements while proactively mitigating risks.

• Managed all project deliverables and company processes, ensuring successful execution and adherence to client requirements.
• Served as the primary client contact, leading project scoping, content gathering, and issue resolution to ensure high levels of client satisfaction.
• Proactively managed project scope and budget, mitigating risks of overages and effectively communicating amendments through Change Orders.
• Analyzed and resolved complex project issues, safeguarding team ability to meet deliverables and providing milestone reports for risk tracking.
• Maintained consistent communication of project milestones to teams and clients, ensuring all deliverables met agreed-upon deadlines.

Coordinated diverse learning projects, fostering a healthy work environment, managing stakeholder communications, and ensuring strict adherence to project plans and timelines.

• Fostered and maintained a healthy, collaborative work environment among all project stakeholders, improving team cohesion and productivity.
• Managed all project communications, including submitting regular progress reports to management and addressing queries from facilitators and clients efficiently.
• Ensured strict adherence to project plans and timelines, contributing to the on-time completion of key project phases.
• Conducted regular planned and unplanned site visits to monitor project progress and resolve emerging issues proactively.

Managed multi-faceted training projects for government and SETA clients, leading a team of ABET Coordinators to develop curriculum, implement policies, and enhance learner support systems.

• Managed diverse training projects for key clients including the Department of Defence (SA Air Force, SA Navy), Department of Labour, and Construction SETA.
• Led and mentored a team of ABET Coordinators, optimizing the effective and efficient management of all ABET centers.
• Developed and revised ABET courses to align with the National Qualification Framework (NQF), enhancing program relevance and accreditation.
• Coordinated the development and implementation of comprehensive curriculum and assessment frameworks for ABET programs.
• Established and implemented learner support and career guidance policies in collaboration with stakeholders, enhancing student success rates.

Provided comprehensive administrative and technical support for the ABET Department, managing critical information systems, learner registrations, and financial processes.

• Maintained and updated the Management Information System (MIS), including data backup and archival, ensuring data integrity and accessibility.
• Managed the registration process for ABET Certificate learners and all departmental correspondence, ensuring accurate and timely communication.
• Processed invoices and managed payments, contributing to efficient financial operations within the department.
• Provided essential desktop support and administrative assistance, ensuring smooth daily operations for departmental staff.

Managed administrative operations and the Management Information System for the 2004 elections, ensuring efficient coordination and material distribution across various stations.

• Managed the Management Information System (MIS) for the 2004 elections, ensuring accurate data management and accessibility.
• Coordinated administrative tasks and prepared duties for administration clerks, optimizing team efficiency during election preparations.
• Liaised with project managers and trainers responsible for Presiding Officers, ensuring effective preparation for election duties.
• Prepared and distributed essential materials to various election stations, ensuring operational readiness for the 2004 elections.